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Outsourced IT Support


Our computer services are designed for businesses who either don’t have any in-house IT expertise or for those wanting to complement their existing IT support teams. We can work on an Ad-hoc basis or provide flexible computer maintenance contracts to suit your particular computer support needs. Our computer maintenance options are designed to help you manage your IT systems, to proactively prevent problems.

Hardware and software support is initially offered via our IT helpdesk, either via telephone or remotely. If problems can't be resolved by the helpdesk or if a hands-on approach is required, our field engineers provide on-site visits to your premises. We also carry out workshop repairs for when equipment can't be repaired on-site, with loan equipment available, so your users still keep working.

Our field engineers are available for support & installation work throughout all parts of Uganda and beyond.

Computer Maintenance Services include:    

  • Annual computer maintenance contracts
  • Ad-hoc computer support & repairs
  • Hardware & software cover
  • Telephone & remote helpdesk support
  • On-site engineers throughout Uganda and beyond
  • Workshop computer repair services
  • Remote monitoring & pro-active support

Our approach to IT maintenance is simple; we work with you to provide a solution which is tailored to your requirements.

To discuss your computer support requirements in more detail, just call us now on +256751536820 and talk to one of our specialists...

Out Sourced IT Support

Remote helpdesk support tools allow us to connect to yourdesktops and laptops or servers and managed devices like switches, firewalls or access points either on a one-off secure basis, or automatically, whenever needed, by installing remote support software - particularly useful for servers or for users needing regular assistance.   

Remote support is very efficient as your staffs are not tied up on the phone, so they can get on with their work while one of our specialists looks at their IT problem. 

Call us now on +256751536820 and we can tell you how best to get connected to one of our helpdesk support staff.

Your IT systems are always at risk from failure of hardware and software or from fire, flood or theft. If they're down for any reason, it’s not just an inconvenience; it can cost your business considerable time and money - that's where disaster recovery comes in!

Linksat Technologies can help with Disaster Recovery?

Disaster recovery planning doesn't need to be complicated, but by planning, you can minimize the effects on your business when things go wrong. We can help you with your disaster recovery plans by putting in place disaster recovery measures to pre-empt certain issues and minimize the downtime suffered if problems do occur.

Your disaster recovery plans can include:

Backup & Disaster Recovery Software - Restore servers, PCs or laptops in minutes from image backups. Without image backups it can take many hours to restore a PC or laptop and days to restore a server.

 Cloud Computing - Having your critical systems based in a high availability data center means that if your offices get damaged by flood or fire, your staff can still work either from home or another office.

 

 

Disk Redundancy (RAID) - RAID uses two or more hard drives to provide redundancy and fault tolerance. RAID is typically used in servers, ensuring the loss of a single disk doesn’t result in the loss of your data.

 

 

Hardware Redundancy - Modern servers can be fitted with secondary power supplies, processors, cooling fans or memory modules and can switch to these units if any primary ones fail, keeping them up and running more of the time.

Hardware and Software Support – Our maintenance contracts can cover all of your hardware and software and we respond quickly to get your systems back up and running as soon as possible.

To discuss your disaster recovery requirements in more detail, just give us a call now on +256751536820 and talk to one of our specialists...

If you're planning office relocation, we can help you to get your new site ready, then to move and re-install your entire IT infrastructure.

We survey your new premises, well before the move date, to ensure that electrical point, cabling, data cabinets, air-conditioning, telephone and internet lines are all thought about and planned for in plenty of time. We'll liaise with your architect and builders in new build or refurbishment projects.

Our Engineers can also arrange telephone and communications lines and we can re-cable or add extra data points for you if needed, to ensure that your office relocation is as seamless as possible and that your business gets back to work straight away.

Linksat Technologies can manage the work required for your office relocation, from surveying, planning and specification to de-commissioning, then relocating, re-installing and testing in your new premises. We understand that disruption to your business is costly and can plan any works to best suit your needs. Weekday, evening or weekend work can be arranged to minimize disruption and downtime for your network and your business. 

To discuss your office relocation requirements in more detail with no obligation, just give us a call now on +256751536820